Return & Refund Policy

Effective Date: 29 July 2026

At Zarcrown, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 14 days of the date you receive your order.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it.

• The item must be returned in its original packaging with all tags and accessories included.

• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

The following items cannot be returned:

• Earrings that have been worn or removed from their sealed packaging due to hygiene reasons.

• Custom-made or personalised jewellery.

• Gift cards.

• Sale or clearance items, unless they are damaged or defective upon arrival.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging so we can resolve the issue as quickly as possible.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or incorrect. Please contact us before sending any item back.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Contact Us

Email: official.zarcrown@gmail.com

Phone/WhatsApp: +92 303 4168308